Trumid has bolstered its services with Smart Voice, an LLM-driven tool that auto-populates credit trade tickets based on unstructured conversations.
“Despite all the growth in e-trading over the last five years, half of the volume that goes through the credit market is still voice,” Jason Quinn, chief product officer and global head of sales at Trumid, told The DESK.
With Smart Voice, users can copy and paste conversations from any source into the tool, before manually confirming the details of the pre-filled ticket.
“It can pull the relevant trade details out of very long conversations,” Quinn explained. “People have tried to figure out in the past whether they could parse unstructured messages that happen on instant message. Advances in AI and LLMs have made it far more practical to design solutions that can make that happen.”
Validation, workflow and storage processes are in line with all trades executed on Trumid.
“As much as we pride ourselves on making a ticket as intuitive as possible, there are still things that require manual input and human oversight,” Quinn said.
“Keeping the human in the loop is important. That’s the best way that AI-based technology, on a platform like ours, is deployed. People are doing trades in large sizes, and the details matter. It’s very costly to get things wrong.”
Smart Voice was launched for dealer sales in December 2025, and made available for traders earlier this month. The tools have processed more than US$56 billion in traded volume, Trumid reports, stating that this is equivalent to an estimated 77,000 manual clicks.
An accompanying product, Smart Swap, delivers the same service for swap traders.
“We observe, we collaborate with clients, get feedback, and improve new technology-driven features before we deploy it network wide,” Quinn said of Trumid’s approach to its launch process.
The service builds on existing automation and AI measures from Trumid. Attributed Trading, which was launched in 2019, has since processed $3.8 trillion in volumes. It was launched for emerging markets trading in 2021.
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“People are using Smart Voice and telling their coworkers. And it’s only going to get better from here,” Quinn concluded.
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